You can fill several “Forbidden words or expressions” fields. When a user sends a message that match the configured criteria, the message will automatically be deleted.
In this field, you can set several words, group of words, or “regular expressions”.One word or expression per line. If you put multiple words on one line, it will only match messages containing the whole sequence.
Each time a user sends a message, these words will be tested. If the message containes one of them, the message will be deleted.
You can for example fill this field with a swear words list.
To get some examples, please check these forbidden words suggestions.
If you have some usefull words lists, you are welcome to contribute to this suggestion page.
There are in the
support/forbidden_words folder of the livechat source code.
See the contribution guide for more information.
These words are case insensitive.
This features is still experimental. There might be some issues with non-latin alphabets. You can open an issue to report your problems.
By checking this option, each line of the “Forbidden words or expressions” field will be considered as a regular expression.